Campus Messages

An archive of email messages sent to the entire UCSF community by the Chancellor and members of the Chancellor's Cabinet.

September 24, 2020

Dear Members of the UCSF Community,

Effective Monday, October 5, UCPath support for UCSF departments and employees will transition from The Bridge Center back to familiar human resources, benefits, payroll, and IT channels. The Bridge Center was established as a temporary support resource for UCSF during our initial transition to UCPath. The UCSF teams that have supported you since implementation will continue to provide you with support for UCPath as we move beyond The Bridge Center.

What this means for you

The UCPath Get Help web page will be updated on October 5 to reflect primary contacts by service and current contact methods. Beginning on October 5, you should consult the updated list and directly contact the team that can best address your need.

Starting on October 5, new human resources and benefits questions and issues will be managed in PeopleConnect while new payroll, HBS, and funding issues will continue to be managed using ServiceNow. You will continue to use ServiceNow to track the progress and resolution of all open issues reported to The Bridge Center prior to October 5.

Current status, lessons learned and plans for improvement

UCPath was implemented at UCSF on June 1, 2020. Since then, over 188,000 paychecks have been processed. Of the 17,500 ServiceNow tickets created, 94% have been resolved. While there have been unanticipated bumps in the road to UCPath, most transition issues have been resolved. ...

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