Blog

Campus Messages

An archive of email messages sent to the entire UCSF community by the Chancellor and members of the Chancellor's Cabinet.

July 6, 2021
Administrative
Community
UCSF Health

Dear Members of the UCSF Community,

We are writing to share a brief summary of results of the 2021 UCSF Staff Engagement Survey conducted in May. Thank you to all of the staff who voiced your opinions. This survey is important because it helps us understand your experiences at work and our progress toward our shared goal of making UCSF a great place to work.

We achieved 67% participation, compared to 72% participation in 2019, across the UCSF campus, including UCSF Fresno, UCSF Health West Bay, and Benioff Children’s Hospital Oakland. Our grand mean score, on a five-point scale, decreased slightly by .01 to 3.92 in 2021, compared to the .01 increase between the 2018 and 2019 surveys.

In some ways, this year’s survey is even more important than in years past, since the COVID-19 pandemic presented unique challenges and prevented us from conducting the 2020 survey. The 2021 results reveal where we need to continue our efforts. The gap between populations of employees who are more or less engaged remains significant and a key area of focus across UCSF.

Although the last 18 months have been difficult, especially when also considering the national reckoning on race, our engagement results held strong and are a testament to our UCSF community. Staff remain steadfast in their strong connection to the UCSF mission and their dedication to quality work. Additionally, as in years past, teams that used survey results to engage in conversations, planning, and addressing areas of weakness showed strong improvement in engagement and higher overall satisfaction.

Highly engaged staff correlate to positive improvements in all areas of an organization. We are making progress and know...

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June 18, 2021
Administrative
Community
UC System

Dear Colleagues:

As you know, President Joe Biden yesterday established Juneteenth as a federal holiday. We are pleased to share the news that this morning UC President Michael Drake added this day to the University of California’s calendar of holidays. This year all UC campuses will observe Juneteenth on Monday, June 28. In 2022 and thereafter the University will celebrate the holiday according to the federal calendar.

Juneteenth commemorates the day in 1865 when enslaved people in Texas finally learned that they were free from enslavement, two and a half years after the Emancipation Proclamation became law. As we wrote yesterday, UCSF is heartened to see this historic event recognized nationally.

The speed with which this legislation was introduced, approved by Congress, and signed into law has been gratifying. We are working quickly to implement the new UC holiday, with a focus on ensuring that all those who rely on us, including our patients, are served without interruption.

We hope you take the time to celebrate – and also to reflect on how the inequities of the past extend into the present. We know that there is more work to be done to create a campus and health system free of bias and discrimination. However, we also know that we will achieve this if we commit ourselves fully and continue to work together.

Sincerely,

Sam Hawgood, MBBS
Chancellor
Arthur and Toni Rembe Rock Distinguished Professor

J. Renée Navarro, PharmD...

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May 5, 2021
Administrative
People
UCSF Health

Dear UCSF Community,

As more people get vaccinated and the overall level of new COVID-19 cases declines across the country, we are easing out of the worst public health crisis in a generation. We have come a long way in just over a year, developing new ways of working while serving our mission in education, research, and care delivery. One important lesson we have learned is that those whose responsibilities allow them to work remotely can do so effectively.

Looking ahead, I am pleased to announce that UCSF will incorporate a combination of telework and on-site work in our staffing plans for those job duties that can be performed remotely without compromising our mission. We will approach this new venture in the spirit of continuous process improvement, adapting as we learn from our experience.

Telework Guiding Principles

My Cabinet supports telework as part of our vision for the future, and we have agreed upon principles that will guide us in making decisions about telework. One of these principles is to prioritize equity, consistency, and accessibility to ensure that campus control points and UCSF Health leaders make decisions based on business needs. To support this goal, we have developed a standard tool to evaluate and identify positions for telework. In the weeks ahead, we will communicate these details and provide managers with resource materials.

As I mentioned at this past Friday’s town hall, I am extending the work-from-home guidance to October 1, 2021. This extension gives employees currently working remotely more time to plan for child and elder care, provides managers more time to...

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April 23, 2021
Administrative
UCSF Health

Dear UCSF Colleagues,

We are asking all employees, including those at Benioff Children’s Hospital Oakland, to receive or decline the COVID-19 vaccination by June 30, 2021, in accordance with an interim policy issued by the University of California Office of the President.

The goal of the interim UC policy is to protect the health and safety of the entire University community.  It requires all employees and certain trainees working on-site to be informed about the COVID-19 vaccines and then either be vaccinated or decline the vaccination.  To learn more about the interim UC policy, visit this link.

All UCSF employees and trainees (but not students) working on-site are required to take one of the following two actions:

  1. Get the COVID-19 vaccination.
    • If you received your vaccination at UCSF Parnassus Heights or UCSF Mission Bay, no further action is needed.
    • If you received your vaccination outside of a UCSF campus location—including City College of San Francisco, UCSF Fresno partner locations, or Zuckerberg San Francisco General—you must submit proof of your vaccination on the new Occupational Health Services (OHS) portal, which can be accessed via the UCSF network or VPN at: https://ohsportal.ucsfmedicalcenter.org/
  2. Or you must complete a form declining the COVID-19 vaccination on the new OHS portal linked above.

BCH Oakland employees should submit proof of a vaccination...

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April 23, 2021
Administrative
Community

Dear Members of the UCSF Community:

On April 27, you will receive an invitation to participate in the 2021 UCSF Staff Engagement Survey, which will once again be conducted by Gallup. The 2020 survey was cancelled due to the disruption to our lives caused by the onset of COVID-19. More than a year later, the need to hear from our staff community is imperative.

Completing the survey should take less than ten minutes, and your response will help us understand the progress we have made toward our shared goal of making UCSF an inclusive and supportive place to work.

Managers and their teams use their results each year to create action plans that build on strengths and address challenges. At the UCSF-wide level, we look for trends and patterns in engagement and satisfaction that help us understand how staff feel about their work so we can identify opportunities for improvement across our institution.

Based on the results from 2019, UCSF has continued its efforts to sustain and increase staff engagement. These include:

  • Working on the organization-wide action plan to create paths toward addressing unconscious bias and to help managers advocate on behalf of their staff, including the introduction of manager and staff training on this topic.
  • Measuring progress on confronting and resolving issues of belonging and inclusion.
  • Participating in the 2020 Your Voice Counts survey, with a focus on the organizational priorities of addressing UCSF’s COVID-19 response, financial recovery, and racial injustice.

You can...

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April 15, 2021
Administrative

Dear UCSF Community,

Given the increased use of phishing emails to launch cyber-attacks, UCSF IT will launch on Friday, April 16, an automated system that will provide visual tags on emails when:

  • you receive an email from a sender that is outside of the UCSF community;
  • the sender cannot be verified; or
  • in other risky scenarios.

The “External Sender” tag does not indicate the email is or is not malicious but is intended to help you be more aware and cautious. External emails will appear in your inbox with a message like this:

Example of the tag for an external sender

Warning tags are an indication that the email may in fact be dangerous. While most of these kinds of emails get blocked by our system, some number make it through the filters and this tag will help you identify them.

Example of a warning tag that reads Be Careful With This Message

Email tags are intended to increase your awareness of the origin and context of the email that you receive, especially from senders outside of the UCSF community. Read more about email tagging at https://it.ucsf.edu/how-to/email-tagging.

As phishing attempts increase, please continue to exercise caution, and report any suspicious email using the Phish Alarm tool: https://it.ucsf.edu/service/phish-alarm. If you need assistance in reporting suspicious email, please...

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April 6, 2021
Administrative
UC System

Dear UCSF Community,

I am writing to share a set of FAQs from the UC Office of the President regarding the system-wide data breach that the University of California reported last week.

I strongly encourage you to review the following resources to learn about the steps you should take to help protect yourself. This includes enrolling in the free credit monitoring and identity theft protection offered by UCOP in its April 2 update.

FAQs on the UC system-wide data breach
https://ucnet.universityofcalifornia.edu/news/2021/04/frequently-asked-questions-about-the-accellion-data-breach.html

UC Office of the President: April 2 update, including free credit monitoring and identity theft protection
https://ucnet.universityofcalifornia.edu/news/2021/04/update-on-accellion-breach-and-what-you-should-do.html

If you have questions about the data breach, the UC Office of the President asks that you send them to a special email address that has been created for this incident: [email protected].

I want to underscore the seriousness of this cybersecurity attack, which has affected many companies and universities across the country, and encourage you to stay...

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April 2, 2021
Administrative
UC System

To the entire UCSF Community:

I am writing to share an important update from the UC Office of the President regarding a cybersecurity breach. The UCOP IT security team informed the campuses that it had recently identified and contained a cybersecurity attack that resulted in stolen information. At this time, UCOP believes that the stolen information includes but is not limited to names, birth dates, Social Security numbers, and bank account information belonging to members of the UC community.

Please read the message from the UC Office of the President below—and take the protective actions UCOP recommends, including signing up for free credit monitoring and identity theft protection: https://ucnet.universityofcalifornia.edu/news/2021/04/update-on-accellion-breach-and-what-you-should-do.html

In addition, we believe the person(s) behind this attack are sending threatening mass emails to members of the UC community in an attempt to extort money. Anyone receiving this kind of message should report the suspicious email using the “Phish Alarm” tool. For information on how to do this, visit https://it.ucsf.edu/service/phish-alarm. If you need assistance in reporting suspicious email, please contact the UCSF IT Service Desk at 415-514-4100.

UCOP is working to determine what UCSF information may have been compromised. The investigation is ongoing and UCOP is working to confirm more information in the coming weeks. When more details are available, we will share those with you...

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March 8, 2021
Administrative
UC System

Dear UCSF Community,

The UC Office of the President (UCOP) issued the Native American Cultural Affiliation and Repatriation Interim Policy on July 24, 2020 to clarify the process by which all UC campuses will implement the Federal Native American Graves Protection and Repatriation Act (NAGPRA) and California NAGPRA (CalNAGPRA). NAGPRA protects Native American graves and requires repatriation of Native American human remains and certain cultural items. Repatriation is the process of returning Native American ancestral human remains and certain cultural items to their indigenous communities. UCSF is fully committed to the goal of repatriation as well as implementation of this policy and relevant laws. The Interim Policy substantially revised the previous policy to promote the repatriation of Native American human remains and cultural items, and to increase accountability and transparency across all UC campuses.

I write to raise awareness of new policy requirements, affirm the University’s commitment to the guiding principles and procedures, provide mechanisms to report if you believe you or others may hold Native American or Native Hawaiian human remains or cultural items, and enlist your assistance ensuring full compliance with this important human rights policy. In particular, I want to draw your attention to the following significant elements of the new policy, which:

  • Articulates principles that the repatriation...
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January 21, 2021
Administrative
Community
People

Dear UCSF Community,

As a community of over 30,000 students, trainees, faculty, and staff, we come from many different backgrounds, we present different points of view, and we offer unique contributions. Embracing these differences and fostering an inclusive and equitable culture is essential to our individual and collective success. To help us reach our full potential, we will launch the Foundations of Diversity, Equity, and Inclusion (DEI) Training module to all UCSF members on January 25, 2021.

The DEI training is an important step we are taking together as an institution to cement our commitment to anti-racism, dismantling systems of inequities, and living the full meaning of our Principles of Community and PRIDE Values.

Developed by the Office of Diversity and Outreach and the UCSF Education Task Force, the training will provide the foundational knowledge and common language to better understand why diversity is core to our work. It will help us identify the actions we can take to promote a diverse, equitable, welcoming, and safe environment at UCSF—for ourselves and, importantly, for all of the patients and communities we serve. All current members of the UCSF enterprise will be expected to complete the training within the next 90 days.

Watch for an email from [email protected] on January 25 to access the training and please visit the...

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