Campus Messages

An archive of email messages sent to the entire UCSF community by the Chancellor and members of the Chancellor's Cabinet.

Results of 2019 Staff Engagement Survey

Dear Members of the UCSF Community,

We are writing to share a brief summary of results of the 2019 UCSF Staff Engagement Survey conducted in May. Thank you to all of the staff who voiced your opinions. This survey is important because it helps us understand your experiences at work and our progress toward our shared goal of making UCSF a great place to work.

We achieved 72% participation across the UCSF campus and UCSF Health West Bay, an overall increase of 2% compared to last year. We also continue to have a very slight improvement in staff engagement. Our grand mean score, on a five-point scale, increased by .02 to 3.96 in 2019, compared to the .01 increase between the 2017 and 2018 surveys. While these are improvements, we remain far from our goal to be among the best organizations in the country.

The 2019 results also show where we must continue to focus efforts. The gap between populations of employees who are more and less engaged remains significant, although our latest results show it has narrowed slightly.

The positive news is that staff remain steadfast in their strong connection to the UCSF mission and their dedication to quality work. Additionally, teams who engaged in action planning and made meaningful progress on those plans showed higher overall engagement again this year.

Highly engaged staff correlate to positive improvements in all areas of an organization. We are making progress and know there are two key ways that everyone at UCSF can contribute:

  • First, we encourage managers to communicate your results with your teams, set goals, and implement action plans throughout the year. You can find resources on the UCSF employee engagement website.
  • Second, all staff have the power and responsibility to make our organization better. Please take part in your team’s action plans and share ideas with your managers about additional ways UCSF can improve.

We invite everyone to join UCSF leaders on July 11 for the 2019 Staff Engagement Results Town Hall. Representatives from Gallup will share more details about our 2019 survey results, and UCSF Learning and Organization Development will lead a brainstorm activity to increase staff engagement at UCSF.

Whether you attend in person or via live stream, we encourage you to participate so that you can help make UCSF an even better place to work in the coming year.

Thank you for all you that you do for UCSF and UCSF Health.


Sam Hawgood, MBBS
Arthur and Toni Rembe Rock Distinguished Professor

Mark R. Laret
President & CEO
UCSF Health