Campus Messages

An archive of email messages sent to the entire UCSF community by the Chancellor and members of the Chancellor's Cabinet.

Results of 2018 Staff Engagement Survey

Dear Members of the UCSF Community,
We are writing to share a brief summary of results of the 2018 UCSF Staff Engagement Survey and next steps. Thank you to the nearly 70 percent of staff who voiced your opinions in this important survey, which helps us understand our progress toward our shared goal of making UCSF a great place to work.
Staff engagement appears to have plateaued with a slight increase in overall engagement. Our grand mean score, on a five-point scale, increased .01 from 3.93 in 2017 to 3.94 in 2018. While this is an improvement, we remain far from our goal to be among the best organizations in the country.
On the positive side, two of the areas that employees scored the highest were related to our mission and to our commitment to doing quality work. We also learned that those units that actively engaged their employees in discussing last year’s results, and how to improve, had significant improvements in their scores. 
The survey also identified areas that need attention. Of most concern, Black and Hispanic staff generally had lower engagement scores than Whites and Asians, and staff who are represented by unions generally felt less engaged than other staff. This is antithetical to our values at UCSF and something we intend to address fully this year.
You can read more about the survey findings and next steps in Pulse of UCSF.
Over the next few months, our Learning and Organization Development department will partner with Gallup to host town halls across UCSF to share results, conduct focus groups, and provide training to managers and ambassadors. We, along with our leadership teams, are committed to participating in the town halls and understanding the findings from focus groups to ensure all staff feel engaged and empowered to do their best.
We urge you to participate in these activities and work with your colleagues to set goals and implement action plans based on your team’s survey results. Most importantly, we ask you to help us become an organization where every person feels valued and engaged.
Thank you for all you that you do for UCSF and UCSF Health.
Sam Hawgood, MBBS
Arthur and Toni Rembe Rock Distinguished Professor
Mark R. Laret
President and Chief Executive Officer
UCSF Health