Dear Colleagues,

Making UCSF a great place to work is the purpose of UCSF’s Staff Engagement Survey. Conducted by Gallup in May of this year, the survey is a means to gather your feedback toward advancing this goal.

As I announced in July, UCSF’s overall engagement score increased .26 over the four surveys completed since 2011. All managers and staff are key to sustaining the strengths of their departments and addressing local challenges. To learn more, see Learning and Organization Development’s survey resources.

I have reviewed the results of the 2015 survey in detail with my Chancellor’s Executive Cabinet, including your responses to the question “What could UCSF do to make this an even better place to work?”

We identified several significant themes:

  • Continuing to enhance leadership and peer engagement actions in areas such as communication, teamwork, recognition, and continuous learning.
  • Challenges of living and commuting in the Bay Area, UCSF facilities, and work schedules.
  • Work resources, such as processes, systems, and budgets.

Your feedback is important, and the following UCSF-wide activities support our engagement objectives in response to your comments:

  • In my State of the University address, I announced plans for this coming year to focus on issues of transportation, commute time, and high costs of the Bay Area.
  • I also included our goal to expand opportunities for professional development for staff through UCSF’s Learning and Organization Development department. Based on your feedback, we launched SkillSoft, an online development resource with hundreds of e-Courses, live events, and a video channel. Staff can now take professional, leadership, business, or technical e-Courses, obtain continuing education credits for some specialties, and take courses toward several business certifications at no charge. Learn more at http://learning.ucsf.edu/skillsoft.
  • In order to standardize job classifications and titles, provide employees with better-defined career paths, and align future pay practices with the local labor market, UCSF is implementing Career Tracks as part of a UC system-wide effort.
  • UCSF Health and many campus departments are using the Lean methodology, and others are applying similar business process improvement methods, to streamline processes and systems to help us all work more effectively.

The impact of meaningful progress will take time to assess, so the next engagement survey will be conducted in fall 2016.

I look forward to working together to further our common goals and remind you that each of us is a shareholder in fostering engagement among peers and colleagues. I remain deeply grateful for all you do for UCSF.

Sincerely,

Sam Hawgood, MBBS
Chancellor
Arthur and Toni Rembe Rock Distinguished Professor